18.1 Inactivity and Dormant Accounts

We work hard to provide exciting offers and opportunities for Members to incentivise them to interact with the Programme. Where it appears to us that an Account is no longer active because there has been an extended period of inactivity we may make an Account dormant and cancel any Points sitting on it.

So, if, for a period of 12 months or more you do not:

(a) log-in to your Rewards4Imps Account, AND

(b) collect or spend Points,

then your Account will become a 'Dormant Account'.

This means that we may make it inactive and cancel any Points balance sitting on it. But don’t worry!  We will contact you by e-mail beforehand to let you know that your Account is at risk of being re-classified as a Dormant Account and that your Points balance may be cancelled as a result. If you then log-in to your Account AND collect or spend Points within the period specified in the email, your Account status will remain active.

18.2 Lincoln City End of Season

Any unspent Points collected from Lincoln City on ticketing, memberships and hospitality will be cancelled and removed from your Account at the end of each season on or around the 30^th April.  We will contact you by e-mail beforehand to let you know that your Points are being removed.  Please note that: (a) as long as your Account remains active (see paragraph 18.1), any unspent Points collected with Retail Partners or Betting Partners will not be subject to the end of season Points cancellation and will remain on your Account; (b) of the Points that you have collected and have subsequently gone on to spend, we use a ‘first in, first out’ method to determine which of those Points have been spent.  For further details, please visit our FAQ's.